IF THE ORDER HAS NOT BEEN SHIPPED YET
Items can be returned for a full refund excluding payment processing fees and merchant commissions within 7 days from the date of receipt. Returns are accepted beyond 7 days only if the item is defective.
IF THE ORDER HAS BEEN SHIPPED
Items can be returned for a full refund excluding payment processing fees, merchant commissions and delivery costs within 7 days from the date of receipt, and for an exchange (subject to stock availability) within 14 days of receipt. Returns are accepted beyond 7 days if the item is defective.
GENERAL NOTES
Please advise us upon receipt of your purchase if you wish a refund or exchange and allow 10 working days for this to be processed.
Please ensure returns are sent with a trackable, insured service as we can’t take responsibility for items lost or damaged in transit. Return delivery costs are at the customer expense.
Items must be returned in their original conditions with no sign of wear or damage. Returns of faulty items will only be accepted if the goods were faulty when delivered to you, we take every effort to check your purchase thoroughly for any faults before sending them out to you. All items returned as faulty will be inspected on receipt and any items deemed to be subject to fair wear and tear will not be accepted as faulty.
We will replace a faulty item if a replacement is in stock and available. In case we cannot offer you a replacement, you will have the option to receive a refund of the value of the item at the time of purchase. Please note refunds to Debit/Credit Cards normally clear in 1-2 days.
Refunds to Paypal can take up to 30 days and are subject to Paypal refund regulations.
Please note that all extra postage costs incurred in an exchange are payable by you and the return of the new item is subject to us receiving the extra postage costs. Once this is received the new item will be posted within 10 working days.
Returns and exchanges received outside the above time frames will not be accepted. For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us. Please be aware that international customs duties and sales taxes are not refunded for shipments outside the UK.
Upon receipt of an order, we strongly advise all customers to check garments thoroughly upon delivery.
