Terms & Conditions

Please read these terms and conditions carefully before using the Trommel online store. This website is owned and operated by:

Company registered office: Unit 72, Springfield House, 5 Tyssen Street, London, E8 2LY
Company number: 13713650
VAT Registration: 394559935

By placing an order on the Trommel online store, you acknowledge having read and agreed to these Terms and Conditions. If you are unhappy with any aspect of these, then you should contact us at hello[at]trommelmusic[dot]com before placing your order with us. Once payment has been received by us we will confirm that your order has been accepted by sending you an email at the email address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us. All contracts are concluded under English law.

The Trommel online store accepts payments in GBP. Items within the UK destinations are shipped on a Delivery Duty Paid basis, which means that all import taxes and duties will be included in the final purchase price. However, other international territories are not a Delivery Duty Paid service. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order.
For more information, please email us at hello[at]trommelmusic[dot]com

Most items are in pre-sale. Being items manufactured by independent local brands means the production will start at a later date from when the order will be made. As a consequence, customers should allow between 4 and 6 weeks for items to be dispatched plus additional time for the object to reach the final destination.

All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available.

We take every care to ensure that the description and specification of our products are correct at the time of publication. However, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you. Orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. To the extent permitted by applicable law, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.

This website, these terms and conditions and any contract entered into as a result of usage of this website are governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales.

All rights, including copyright, in this website are owned by Trommel Merch Ltd. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Trommel Merch Ltd. You may not modify, distribute or re-post anything on this website for any purpose.

Please note, due to the speed at which we dispatch orders, we can make no guarantees to change orders prior to shipping. If an order has been booked in & collected by our couriers already, our team can not cancel or amend it. Once you have received your item, you can then return it following our Returns Info guidelines